February 25, 2014

Most Texas Children’s Hospital telephone service at all locations will be unavailable from 1 a.m. to 2 a.m. Sunday, March 2, for maintenance.

What does this mean to you?

  • Red emergency phones will be available, and the hospital’s Disaster Routing Service will be activated.
  • Other available communication services include:
    • Beeper paging through 713-605-8989
    • Hospital page operator “0” can be dialed from any red phone to reach the page operator
    • IRM paging system will be available through page operators for normal hospital groups such as Inpatient Code Team, Transport Team, CARLA Teams and Pyros
    • Voalte-to-Voalte phone communication
  • No other phone-related services, including Spectralink, will be available until maintenance is completed.

What should you do?

  • All departments should implement standard downtime procedures during this outage.
  • If your SpectraLink handset displays “system unavailable” or “no PBX” after service resumes, turn the phone off and back on, and the error will clear.
  • Call Center Agents will have to log back into the telephone after service is restored to receive calls.

Questions?
Information Services is dedicated to providing a secure, reliable technology environment, and will provide the following support resources:

  • Before the outage – call the IS Service Desk at Ext. 4-3512
  • During the outage – call the IS Service Desk from a red emergency phone by dialing Ext. 5332.

Traffic on Fannin Street will experience unusually heavy congestion due to concurrent Spring Break and Rodeo activities in the area surrounding Texas Medical Center area from Monday, March 3, to Friday, March 21.

Due to these anticipated traffic problems, please keep the following in mind to help you adjust your travel schedule during these two weeks:

  • We can expect traffic congestion to cause shuttle travel times to increase; please adjust your schedules to accommodate potential traffic.
  • For those employees who use MetroRail to travel to and from Garage 19, be aware that the MetroRail cars will be more crowded than usual. Please allow extra time in your commute to avoid being late to work.
  • The shuttle route between the John P McGovern Campus, NRI and the Feigin Center should not be affected.
  • Please note that these plans may change during these weeks if necessary.

The latest issue of IS Technology News is now available online. Click here to view important technology news and helpful information such as:

  • How IS protects Texas Children’s against cyber security threats (and what you can do at home!)

Recent data breaches by major retailers exposed security vulnerabilities, and put millions of consumers at risk for spam, phishing and malware. Texas Children’s faces similar threats, so Information Services (IS) uses a combination of programs, policies and practices to protect both the organization and its individual employees and patients. In fact, many information security best practices can also protect you at home!

  • The IS Customer Support Portal has a fresh look and helpful new features. Check it out!
  • Enhance security and access to your favorite web sites with an (easy) update to Internet Explorer 8
  • Locked out of your computer? Never again with Password Reset!
  • Windows 7 migration benefits – they’re for everyone!

Please visit the Information Services Connect site for more helpful technology tips, updates and information.

Eight to 10 year-old African American girls and their parents are needed to participate in an eight-week online program promoting healthy eating and physical activity.

Requirements for participation:

  • Must speak and understand English
  • Access to high-speed internet
  • A personal email address
  • A parent willing to participate

There are no meetings to attend. Participation can be from the comfort and convenience of your home. A stipend is available.

This program is conducted by the Children’s Nutrition Research Center at Baylor College of Medicine. Email Marilyn or call 713-798-7002 to register or for more information.