When a patient is admitted to Texas Children’s Hospital in the Texas Medical Center, we not only want them to receive the best possible medical care, but also feel comfortable and supported during their stay whether that means receiving help from one of our child life specialists, learning more about their health care team or simply finding out how to park and where to grab a bite to eat.
All of this information and more can be found in a new 20-page guide to Texas Children’s Hospital. Titled “Your Guide to Texas Children’s Hospital, the book is being placed in every inpatient room by Environmental Services as they prepare the rooms for patients and their families. The guides also can be found online at https://www.texaschildrens.org/yourguide and via the Texas Children’s Wayfinding App, which is available for Android and iPhones. For more information about the app, click here.
“We are so pleased to be able to provide such a comprehensive resource to our patients and families,” said Director of Patient and Family Services Katie Kalenda-Daggett. “We want them to feel informed and empowered in their experience with us – and we want them to know that we are here to support them in any way we can.”
Available in English and Spanish, the guide includes information about the many patient and family services Texas children’s provides, as well as more details about the hospital.
Topics discussed in “Your Guide to Texas Children’s Hospital” include:
- Important phone numbers
- Your child’s health care team
- Family support services
- Tips for parents
- Amenities and dining
- Parking
- Texas Children’s locations
- Patients and family safety
- Privacy
- Patient rights and responsibilities
- Billing
- Donations
The guide also contains several phone numbers and tips on how to find additional information if needed and not included.
Texas Children’s President and CEO Mark A. Wallace says in the guide’s welcome letter that “Your Guide to Texas Children’s Hospital” is a good example of how we practice family-centered care, which is based on: dignity and respect, information sharing, participation and collaboration.
“You know your child best,” Wallace said. “That’s why you are an important member of your child’s health care team.”
Several guides have been used throughout Texas Children’s Hospital’s history. This edition began with Environmental Services and Sustainability Director Elex Sanchez and his former AQI team, and was published with the help of Marketing and Public Relations, Patient and Family Services, Guest Services, Translation Services, the Care First Advisory Group, Environmental Services and Facilities Operations. Guides for other Texas Children’s locations are in the works.
Supporting information such as local dining options and destinations and area attractions also can be found on the Marketing Connect site. Please feel free to download and print and use as needed.
If you have any feedback about the guide or supporting documents, please contact brand@texaschildrens.org.