Dec
20
2016

Texas Children’s receives top marks in physician satisfaction survey

122116physiciansurveyinside640Texas Children’s shined in a recent survey conducted by the Harris County Medical Society to determine physicians’ perspectives and satisfaction in their relationships with local hospitals. More than 2,000 physicians took the survey, providing results for 30 hospitals in the Greater Houston area.

When asked to rate their overall satisfaction with each of those hospitals, 87 percent rated Texas Children’s Hospital West Campus at the top of their satisfaction list. Texas Children’s Hospital medical center campus was next with 83 percent of physicians giving the hospital high satisfaction marks.

Reputation is another area where the Texas Children’s system stood apart from the rest. When asked how physicians rated the overall reputation of each health system represented in the survey, 91 percent placed Texas Children’s at the helm.

“The results of this survey are incredible and speak to the superb quality of work we do across our entire system each and every day,” said President and CEO Mark A. Wallace. “They also are a testament to the relationships we have built and continue to strengthen with physicians in Houston and beyond.”

The purpose of the survey, according to Harris County Medical Society President Dr. Kimberly Monday, is to identify areas of strength and areas of opportunity for improvement in physician/hospital relationships that will create the opportunity for further discussion and will ultimately enhance collective efforts to improve patient care in the Houston area.

“These results will give physicians and hospital leaders a clear picture of the areas where the most work needs to be done,” Monday said. “These issues are too important to the quality of care we deliver to our patients to be dismissed, and we want to show hospital administrators that physicians are eager to work with them to make meaningful improvements to hospital practices and policies.”

Monday added that the impetus for the study was the decision on behalf of the federal government to tie Medicare payments to long-term patient outcomes instead of process. As physicians and hospitals become financially tied to actual outcomes, she said, doctors must know which hospitals provide a culture of quality and safety.

Conducted from May 8 to June 20, the Harris County Medical Society survey asked questions regarding:

  • Safety of medical care
  • Relationships between hospital administration and physicians
  • Hospital policies affecting care
  • Medical staff issues and bylaws
  • Electronic medical records

Texas Children’s system, Texas Children’s Hospital and Texas Children’s Hospital West Campus led several categories in the survey as well and made the top 5 or top 10 list in many others, including leadership and leadership training opportunities, adequate nursing staff and quality of support staff.

“It’s good to hear our partnering physicians view us in such a positive light,” said Matt Schaefer, West Campus president. “Those relationships are extremely important to what we do, which is ensuring the best medical care to our patients and their families.”

Click the links below to view the results of the survey:

2016 Harris County Medical Society physician survey – Texas Children’s Hospital
2016 Harris County Medical Society physician survey – Texas Children’s Hospital West Campus
2016 Harris County Medical Society physician satisfaction survey