When Peggy Kellum called the Texas Children’s Office Move and Relocations Team (OMART), all she wanted was three filing cabinets moved from one side of a room to another.
“I thought they were going to tell me no, but they did it,” said Kellum, an administrative assistant with the Department of Pathology. “I was so impressed by their willingness to go above and beyond.”
OMART was created less than a year ago to handle small jobs like the one Kellum requested as well as larger office moves and relocations. In the past, Texas Children’s has outsourced such jobs, but as the organization has grown, so have the requests and in turn the cost of such services. In addition, efficiencies initially seen by outsourcing have been replaced with extended turnaround periods for surveying, quoting, scheduling and completing the requested task.
“We were given the opportunity to improve the cost and delivery of this service and I believe we have found a solution that works for everyone involved,” said Dan Samora, director of Facilities, Planning & Development. “We’ve received positive feedback from many of our clients and we are providing a cost savings to the organization.”
Since launching the three-person OMART team in April, OMART has fulfilled more than 200 requests, with an average turnaround time of five and a half days from when the initial request was made. The team’s work has saved Texas Children’s an estimated $100,000 and has the potential of saving more if the team grows and expands to areas of the system outside of the Medical Center.
Currently, OMART has the capacity to fill requests from the Abercrombie Building, Feigin Tower, the NRI, Pavilion for Women, Meyer Building, Wallace Tower and West Tower. The team will cover Legacy Tower when it opens and will look at the possibility of expanding to West Campus, The Woodlands and beyond in the future.
OMART also would like to take on larger jobs when capable. Such jobs, as well as capital projects, are still supported by outside vendors.
“We have hit the ground running and are off to a really good start,” said Patrick Hatcher, manager of the Facilities Logistics Program. “We are getting things done more efficiently and effectively, and are looking forward to growing and serving even more of the Texas Children’s system.”
To request move and relocation services submit a Request for Service via the Connect site.