Tech Alert: Phone service unavailable early Sunday, March 2

February 25, 2014

Most Texas Children’s Hospital telephone service at all locations will be unavailable from 1 a.m. to 2 a.m. Sunday, March 2, for maintenance.

What does this mean to you?

  • Red emergency phones will be available, and the hospital’s Disaster Routing Service will be activated.
  • Other available communication services include:
    • Beeper paging through 713-605-8989
    • Hospital page operator “0” can be dialed from any red phone to reach the page operator
    • IRM paging system will be available through page operators for normal hospital groups such as Inpatient Code Team, Transport Team, CARLA Teams and Pyros
    • Voalte-to-Voalte phone communication
  • No other phone-related services, including Spectralink, will be available until maintenance is completed.

What should you do?

  • All departments should implement standard downtime procedures during this outage.
  • If your SpectraLink handset displays “system unavailable” or “no PBX” after service resumes, turn the phone off and back on, and the error will clear.
  • Call Center Agents will have to log back into the telephone after service is restored to receive calls.

Questions?
Information Services is dedicated to providing a secure, reliable technology environment, and will provide the following support resources:

  • Before the outage – call the IS Service Desk at Ext. 4-3512
  • During the outage – call the IS Service Desk from a red emergency phone by dialing Ext. 5332.