September 29, 2022

October is Cybersecurity Month. Learn what events are available where you can learn more while having fun at the same time. Read More

August 23, 2022

Please see the update issued by Apple to its operating systems to fix bugs that could allow access to hackers. Read more

August 2, 2022

We regularly evaluate our systems and processes to ensure effective operations at Texas Children’s. A reliable and secure timekeeping system is crucial to our success, and following the Kronos outage in late 2021, we conducted a thorough review of our system. We are now ready to make key improvements to provide a more secure environment, and during this time, Kronos will be unavailable for timekeeping purposes.

Downtime Schedule
  • Kronos timeclocks, mobile and web applications will be unavailable starting around 1:00 p.m. Monday, Aug. 8 and are expected to be down for approximately 24 hours to make the necessary updates. A global email will be sent Aug. 9 when Kronos is back up and running.
  • In order to update the Kronos desktop icon, Texas Children’s Health Plan, clinical and virtual desktops will automatically restart overnight, Monday, Aug. 8.
What’s Changing
  • The updated desktop application will use Single Sign On to access Texas Children’s network so users will no longer be required to enter their user name and password. If you utilize a shared work station, please log in and out of Kronos after utilizing the system.
  • Mobile users will be routed through Symantec VIP Multi-Factor Authentication to access the Kronos app. Symantec VIP requires two-step authentication to verify the identity of users before allowing access.
  • Kronos functionality will remain the same for all timekeeping and attendance procedures.
Action Required
  • During the downtime, all non-exempt employees will need to utilize the manual timekeeping form to record time.
  • After the migration, prepare for the following:
    • Please provide the manually tracked time to your leader and/or timekeeper by Monday, Aug. 15.
    • Your leader is responsible for entering the manually tracked time.

All timecards should be reviewed by staff and leaders prior to payroll Monday, Aug. 22 at 10 a.m.

Support Resources

Ensuring our team members are compensated correctly for all their time worked continues to be a top priority for the organization. Resources will be available during and after the migration to help all team members and to ensure a smooth transition. Further details will be forthcoming.

  • For timekeeping and payroll questions: Timekeeping@texaschildrens.org.
  • For network and computer troubleshooting: IS Service Desk at Ext. 4-3512 (832-824-3512).
July 13, 2022

Come check out this new Security Awareness SharePoint site and add the link to your favorites. Read More

October 29, 2021

See what your IS department has been up to this last year in this special thank you tribute video celebrating National Health IT Week. Health IT Week focuses on the progress we’ve made in fulfilling the promise of health care technology in creating a positive impact on health care at Texas Children’s. Drop a thank you in the comments.

For this week of Cybersecurity Awareness Month, we feature upcoming speakers and annual training. Read more

October 19, 2021

As part of Cybersecurity Awareness Month 2021, Information Services hosted their first ever SECURITY FEUD, hosted by John Westbrook

Team Doctors vs. Team Nurses

And

Team Community vs. Team Healthplan

Who was crowned “The Most Secure” at TCH??

Click above to watch the Executives faceoff on a game of SECURITY FEUD!