Congratulations Texas Children’s Health Center Clear Lake for celebrating 10 years of expanded dedicated service to our patients and their families in the southeast Houston area. The Clear Lake Health Center began in a small 2,000-square-foot location in 2001 and offered five services. In 2006, the Health Center expanded to a new location with 11,250 square feet. The extra space allowed for additional services to be added, including diagnostics and therapy. In 2015, an additional 3,000 square feet was added allowing us to see even more patients and families.
Staffed by Texas Children’s therapists, physicians, surgeons, advanced practice providers, and specialized clinical staff, the center provides specialty care and treatment including:
Speech Therapy
Occupational Therapy
Physical Therapy
Cardiology
Diabetes and Endocrine
Neurology
Gastroenterology
Orthopedic Surgery
Otolaryngology
Pediatric Surgery
Plastic Surgery
Pulmonary
Rheumatology
Urology
Audiology
Ultrasound
EEG
Cardiac Echosonography
EKG/Holter monitors
X-Ray
Located at 940 Clear Lake City Blvd., Suite 200 in Webster, the Health Center is one of four Health Centers in the greater Houston area. Those centers are strategically located in Clear Lake, Cy-Fair, Kingwood and Sugar Land. Texas Children’s Hospital West Campus Outpatient Services and Texas Children’s Hospital The Woodlands Outpatient Facility also offers outpatient specialty services.
For more information about Texas Children’s Health Center Clear Lake click here.
July 7, 2016
This week a year ago – July 6 to be exact – Texas Children’s President and CEO Mark Wallace kicked off his One Amazing Team tour, visiting Texas Children’s team members at all of our locations throughout Greater Houston. The whirlwind, 73-stop tour took more than three-and-a-half months, covered about 750 miles and touched nearly 1,800 Texas Children’s staff and employees.
In case you missed it, here’s an awesome video capturing all the excitement of last year’s One Amazing Team tour!
May 3, 2016
When was the last time you helped patients navigate our hallways? Did you look them in the eye when you talked to them? Did you greet them with a smile and a friendly handshake?
Patient and family experience at Texas Children’s is more than the medical care we provide at the bedside. It’s a reflection of how we treat our patients and their families from the moment they call us to schedule an appointment to the moment they leave our care.
Recently, Texas Children’s employees and staff at the Pavilion for Women got a chance to put themselves in the shoes of their patients by walking into the Galleries of Parallel Truths. Two rooms, named Gallery A and Gallery B, were decked out with posters, statistics and compelling stories, one showing the positives and one the negatives of patient experience at Texas Children’s.
“The galleries were organized by our nursing leadership in collaboration with Ambulatory Services,” said Kim Holt, assistant director of nursing at Texas Children’s Cancer Center The Woodlands campus and the project’s team leader. “We felt it was necessary to re-engage our staff around the importance of consistently creating a positive patient experience, which will help to improve our Press Ganey patient satisfaction scores at Texas Children’s.”
When staff entered Gallery A, the atmosphere was cold and uninviting. The walls were plastered with shocking statistics and disturbing complaints from patient families and employees who had left the organization.
“It looked like we were walking into a dungeon of the unknown,” Felicia Cruise said. ”There was trash everywhere and employee badges were scattered on the floor. It was dark and a place that I didn’t want to be in.”
“The phone was ringing constantly,” Delores Metoyer recalled. “I wanted to say, “Somebody get the phone! Get the phone!”
Next door in Gallery B, the atmosphere was bright and inviting. A red carpet was rolled out onto the floor symbolizing superior customer service we deliver to our patients and their families. The walls were decorated with pictures of happy employees and volumes of awards, recognitions and stories showcasing outstanding employee achievements in patient care and patient experience.
“The purpose of the galleries was for employees to remember the impact and the experience they felt going through the negative and the positive room,” said Oluwakemi Orogbemi, one of the nurses who helped organize the event. “Employee engagement is very important to positive patient experience. We want our employees to know their happiness, their positive experience here at Texas Children’s will translate into a positive experience for our patients and their families.”
The employee feedback gathered from these sessions will be sent to the Patient Experience Committee where staff will collaborate on strategies to resolve the issues raised by employees and patient families.
The Galleries of Parallel Truths started in January 2016 and has been presented to employees at the Pavilion for Women, West Campus, and several of the health centers in the community.
To find out when the next Galleries of Parallel Truths will be presented, contact Kim Holt at Ext. 8-9265 or kpholt@texaschildrens.org.
Patient Experience Week
Employees, patients and their families will also get a chance this week to learn more about Texas Children’s efforts to make the patient and family experience here the best it can be. Events will be held at Main and West campuses. Click here for a schedule of events.
February 17, 2015
Quality is key, but convenience also plays a big part in the decision-making process when parents are looking for subspecialty and therapy services. That’s why Texas Children’s works hard to make such services convenient to families throughout the greater Houston area.
The organization’s most recent efforts focus on Kingwood, where Texas Children’s Specialty Care at Kingwood Glen opened January 5, and Texas Children’s Hospital Outpatient Therapy at Kingwood Glen and Texas Children’s Hospital Sports Medicine Therapy at Kingwood Glen opened in October.
Texas Children’s Specialty Care at Kingwood Glen offers medical services in cardiology, pediatric surgery, plastic surgery and pulmonary medicine. The specialty center also offers diagnostic services in cardiac echosonography, EKG/Holter/Event Monitors, pulmonary function testing, X-ray and ultrasound. Orthopedics, urology and point-of-care testing will be offered in the late spring or early summer.
Staffed by pediatric specialists from Texas Children’s Hospital and Baylor College of Medicine, the 4,874-square-foot facility at the corner of Farm to Market Road 1960 and West Lake Houston Parkway in Humble has six exam rooms, an X-ray room, a casting room and a lab. The Specialty Care Center at Kingwood Glen joins four existing Health Centers in the greater Houston area. Those centers are strategically located in Clear Lake, Cy-Fair, Sugar Land and The Woodlands. Texas Children’s Hospital West Campus Outpatient Services also offers outpatient specialty services.
“The hospital is excited to have dedicated, physical space for pediatric specialty services in the northeast area of greater Houston,” said Diane Scardino, vice president of medical subspecialty practices and the Health Centers at Texas Children’s. “By providing a community-based location, it is our hope that children and families will have better access to the nationally recognized Texas Children’s Hospital subspecialty network.”
Texas Children’s Hospital Outpatient Therapy at Kingwood Glen and the Texas Children’s Hospital Sports Medicine Therapy at Kingwood Glen occupy a 12,666- square-foot space in the same strip mall as the specialty care center. Therapy services offered at the locations include physical, occupational and speech therapy as well as orthopedic and sports medicine therapy. Women’s health therapy services will soon be offered at the sports medicine location.
Staff at the therapy and specialty care locations work together to provide the most comprehensive care to Texas Children’s patients and join a network of community-based initiatives that serve the greater Houston area.
“We are thrilled to also bring dedicated therapy services to the community,” said Tabitha Rice, senior vice president for clinical support services. “Many of our patients require therapy multiple times per week, so having access to these services so close to home makes a significant difference for the families we serve.”
Jamie and Jeremy Platt use Texas Children’s network of subspecialty and therapy services often and are grateful they exist.
The couple takes their 2-year-old son, Logan, to Texas Children’s Health Center in Cy-Fair twice a week for physical therapy and once a week for speech, language, feeding and occupational therapy. They also visit the health center regularly for either an X-ray, a consult or a follow-up. Most recently, they came for an ultrasound.
“It is such a relief to be so close and have a health center right around the corner from our house,” Jamie Platt said. “There have been times where I’ve forgotten either medical equipment or a device or something that I need to bring in for Logan and I’ve been halfway there. I have time to turn around, go back home and get it, and come and still make our appointment right on time.”
In addition to convenience, Jeremy Platt said the health center offers superb care and that the staff at the center has helped Logan do things he and his wife never thought he could do, such as walk, talk and eat on his own.
“He loves doing what he’s doing here,” Jeremy said. “It’s like a kid getting to go to school.”
Congratulations Texas Children’s Health Center Clear Lake for celebrating 10 years of expanded dedicated service to our patients and their families in the southeast Houston area. The Clear Lake Health Center began in a small 2,000-square-foot location in 2001 and offered five services. In 2006, the Health Center expanded to a new location with 11,250 square feet. The extra space allowed for additional services to be added, including diagnostics and therapy. In 2015, an additional 3,000 square feet was added allowing us to see even more patients and families.
