Last week, Jim McIngvale, better known as Mattress Mack, spoke at the West Campus Patient Experience Leadership Meeting.
The fast-talking owner of the Gallery Furniture retail chain shared his best practices in customer service that he’s developed over the past 33 years. His catchphrase, “The customer is the business, and the business is the customer” resonated with the group of more than 30 employees who strive to make the patient experience a positive one on a daily basis.
McIngvale added that in order to convey passion to your customers, you have to be passionate about the job you are doing. This is a quality Mattress Mack said is very evident at Texas Children’s Hospital.