Bright Horizons back-up child, adult care free in October

93015brighthoriz640When Employee Medical Clinic and Wellness Manager Julie Griffith learned her nanny would be gone a week due to a family emergency she turned to Bright Horizon’s back-up care for help.

After filling out a few forms, Griffith breathed a sigh of relief and drove her son, Cameron, downtown to the temporary child care provider’s flagship facility where trained professionals greeted them with smiles, assurances and even a “Welcome” sign.

“I was very impressed with my entire experience, which allowed me to be fully present at work knowing that my child was being well cared for,” Griffith said. “I would highly recommend taking full advantage of the Bright Horizon’s back-up child care benefit to all employees.”

What is the Back-Up Care Advantage Program?

As part of our Total Rewards benefits, Texas Children’s partners with Bright Horizons to provide temporary back-up care at low cost. Employees can access up to 80 hours of family back-up care every calendar year. Standard copays are $2 per child per hour for center-based care or $4 per hour for in-home care for any age (for up to three people), but for the month of October, there is no copay. We are offering our Back-Up Care Advantage Program at no cost for Texas Children’s benefits-eligible employees during October.

By accessing this benefit, you do not have to take personal time off or miss work when:

  • Your regular caregiver is unavailable or on vacation
  • Your children’s schools are closed for holidays or teacher in-service days
  • You are transitioning back to work from parental leave
  • Your parent or adult loved one needs care in their home – anywhere throughout the U.S.

How do I participate in this program?

You must be registered before using the program and reservations are required. Requests for care can be made one month in advance or up to the day care is needed. Please note, there are some required forms needed prior to use of back-up care. We encourage employees to register for the Back-Up Care Advantage Program in advance of first-time use.

First-time users can register via one of the following options:


  • Username = TexasChildrens
  • Password = backup1

Phone: 877-242-2737

  • Customer Service is available 24 hours/7 days a week.

Please call Total Rewards at Ext. 4-2421 Option 1.

We hope you can take advantage of this program during the month October as well as throughout the year.